Politique d'expédition

LIVRAISON GRATUITE 

Aurora Heat offers free shipping to most areas of Canada and the US on order subtotals over $200. This means the free shipping minimum is calculated before tax and after discounts are applied. Some areas of Canada and the US do not qualify for free shipping services. You will be notified upon order placement if you do not qualify.

 

DÉLAIS DE TRAITEMENT ET D'EXPÉDITION

All orders are processed in our workshop within 3-6 business days. Thereafter, mail is brought to the local Post Office and each tracked package receives an estimated shipping time provided by Canada Post. Usually, estimated shipping is 10-15 business days. An email with tracking information will be sent once your order is on its way.

 

Canada Post Express shipping can also be purchased. Express orders will always arrive faster but still require 2 - 3  business days to arrive at the nearest major shipping center.

 

Keeping jobs in the small, remote community of Fort Smith, Northwest Territories, means shipping times are a day or so longer than from a major center. We assure you that the extra wait will be well worth it as our products offer warmth for 8+ years, and counting!


OVERSIZE LETTER MAIL FOR CANADIAN CUSTOMERS

Shipping by letter mail reduces the cost of shipping for smaller orders.  There is no tracking number generated.  You may notice Aurora Heat needing some fluffing up after the rough journey.  Simply use your hands to rub and shake the fur to return its usual fluffiness!  


EXPÉDITION INTERNATIONALE

Nous offrons un service d'expédition international par l'intermédiaire de Postes Canada et de ses partenaires d'expédition. Veuillez passer à la caisse pour obtenir une estimation des frais d'expédition à votre adresse de livraison.


Pour les commandes à l'étranger, veuillez noter que le client est responsable de tous les droits, taxes et autres frais d'importation locaux. Le délai d'exécution des commandes internationales est légèrement plus long, soit 1 à 2 jours ouvrables. Les délais d'expédition sont fournis par Postes Canada et sont estimés en fonction de votre adresse de livraison au moment de la commande.


We cannot be responsible for any costs in returning products from outside North America. Please note we will accept returns but shipping and other charges will be the responsibility of the customer. See more about our Return Policy here.