Politique d'expédition

LIVRAISON GRATUITE 

Aurora Heat offers free shipping to most areas of Canada and the US on order subtotals over $250. The free shipping minimum is calculated before tax and after discounts are applied. Some areas of Canada and the US do not qualify for free shipping services. You will be notified upon order placement if you do not qualify.

DÉLAIS DE TRAITEMENT ET D'EXPÉDITION

All orders are processed within 3-6 business days. Thereafter, mail is brought to the local Post Office, and each tracked package receives an estimated shipping time from Canada Post. You will receive an email with tracking information at this time. If you've purchased the untracked letter mail shipping option, you will not receive tracking details for your package.

Keeping jobs in the small, remote community of Fort Smith, Northwest Territories, means shipping times are a day or so longer than from a major city center. We assure you that the extra wait will be well worth it as our products offer warmth for 10+ years and counting!

INTERNATIONAL SHIPPING

We offer worldwide shipping via DHL Express and Canada Post. Please proceed to checkout for an estimated shipping cost to the shipping address.

Please note that the customer is responsible for any duties, taxes, and other local importation charges for overseas orders. Shipping times are estimated based on your shipping address at checkout.

We cannot be responsible for any costs of returning products from outside of Canada and the US. Please note we will accept returns, but shipping and other charges will be the customer's responsibility. See more about our Return Policy here.